Account & Billing

Manage your subscriptions, view invoices, and update payment methods securely.

12 Articles →

Website Support

Guides for WordPress, Shopify, hosting, domain setup, and CMS troubleshooting.

24 Articles →

SEO & Marketing

Understand your analytics dashboards, ad spend reports, and ranking updates.

18 Articles →

AI & Automation

Learn how to manage your custom Zapier integrations and AI Chatbot responses.

10 Articles →

Email Campaigns

Tutorials on updating Klaviyo templates, managing lists, and reading campaign data.

15 Articles →

Policies & Security

Information on data privacy, GDPR compliance, and service level agreements (SLAs).

8 Articles →

Frequently Asked Questions

Quick answers to the most common queries from our clients.

How long does it take to build a custom website?

A standard business website typically takes 3-4 weeks from discovery to launch. Complex E-commerce stores (Shopify/WooCommerce) or custom web applications usually take 6-10 weeks depending on the features and integrations required.

How do I track the ROI of my marketing campaigns?

Once you are onboarded, you will be provided access to a live, custom Data Dashboard (built on Looker Studio or Power BI). Here, you can track ad spend, leads generated, Cost Per Acquisition (CPA), and overall Return on Ad Spend (ROAS) in real-time.

What is your typical response time for support tickets?

For active retainers and management clients, our standard SLA response time is under 4 hours during business days. Critical server or website downtime issues are flagged automatically to our engineering team and handled 24/7.

Can I upgrade or downgrade my service plans?

Absolutely. We offer flexible, month-to-month management plans. If you need to scale up your ad spend or pause a specific service, simply notify your dedicated Account Manager 15 days before your next billing cycle.

How does the billing and invoicing process work?

For project-based work, we typically require a 50% upfront deposit and 50% upon completion. For ongoing retainers (SEO, Ads, Management), billing is automated securely via Stripe or Bank Transfer on the 1st of every month. You will automatically receive a tax-compliant invoice.

Still Need Help?

If you couldn't find the answer in our knowledge base, our team is ready to assist you directly.

Submit a Ticket

For technical issues, bug reports, or website updates. Track the status of your request directly in our portal.

Open Ticket

Live Chat

Need a quick answer? Chat directly with our customer success team during standard business hours.

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Schedule a Call

For strategic discussions, campaign reviews, or complex account inquiries. Book a time with your manager.

Book a Time